Speak Your Mind Freely

I bought a cell phone many years ago simply for the purpose of calling the auto club if I ever needed them. I didn’t use it much but through the years I found it becoming more useful every day. Now my phone has become even more important since I bought one with a PDA built in. I can carry a dictionary, the bible, other books, a star chart, games, and a database with tons of other information. It even has Internet so I can go online from almost anywhere. I can check my auctions on Ebay, check my email, get the weather and much more. It’s very useful.

Recently, I had my service disconnected by my provider. It was the first time I was late on a payment in the twelve years that I’ve been with them. I was pretty disappointed that they would turn me off just like that. After all, I had never been late before. I decided to see if there was a service provider that could provide an equivalent service plan. Perhaps they would have more respect for their loyal, long-time customers than my current provider. I believe that after the sale it’s the service that matters. If the cell phone companies call what they do a service than they should serve their customers, right?

I had intended on writing about the fact that I was disconnected so quickly when I missed my monthly bill and how I wanted to switch providers but then I visited the Sprint web site.  I changed my mind.  It seems that Sprint couldn’t care less about their customers. When I visited their web site I looked at their plans. Suddenly, a chat session started from someone at Sprint. They forced the chat to the top of the page and put a service plan page below it. I asked a few question about the service that I wanted and the representative was very disrespectful. When I asked about weekend minutes, for example, the response was something like “I already told you they were included!” I thought I would make it simple for them to understand what I was looking for so I asked this:

I get 300 minutes per month, free long distance, unlimited weekend minutes (starting at 9 PM) and unlimited data (internet) for 49.99 per month from my current provider. Can you match that?

The chat session ended immediately. I guess I should take that as a “no”. If this is the lack of respect that they have for potential customers then I don’t want to be a customer. I guess I’ll stay with my current provider. Their customer service might not be what I expected but it damn sure is better than what I’ve seen from Sprint.  I think that if I change providers now I may be looking a gift horse in the mouth. While my current provider may be quick to disconnect me for paying my bill late they have always listened to me when I need customer service.

If you have considered change wireless providers you might want to steer clear of Sprint. Instead, find a service provider that will listen to you. After all, the customer is always right and you are the customer.

Maybe I should check out Verizon.  Hey Sprint!  Can you hear me now?